Snapshot - Understand how you interact with others |
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Snapshot offers users a quick way to collect feedback from colleagues,
identify strengths and areas for improvement and track their progress
over time through self-assessment and input from others. Start out by
specifying the context and timeframe for their Snapshot assessment.
Complete a self assessment to evaluate your contributions, roles,
communication style, blind spots, and other important interaction
criteria. Invite colleagues to complete this same short
survey. Once results are collected, Snapshot produces a rich report
that provides the information needed for developing and tracking
progress against an action plan.
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Action Plan - Create a personalized development plan |
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Action Plan helps users create a personalized and focused interpersonal
skills development plan, and provides active support and encouragement
as they work to make improvements. Using the feedback gathered through
Snapshot and other formal or informal approaches, Action Plan helps individuals
strategize about the behaviors they want to change, learn about proven
approaches for making these changes and devise a plan for applying these
approaches during their daily work interactions. Once the plan is
complete, Action Plan can also send them email reminders to keep their
personal development process on track.
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PrepSession - Prepare for important interactions |
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PrepSession is an interactive system that helps users prepare for important
conversations and meetings. PrepSession asks users questions about the nature
of the conversation, their concerns and aspired outcomes. Then it provides
advice to help structure the conversation, engage colleagues and
address challenges that may arise. This process takes only ten minutes and
leaves the users feeling more confident about the interaction and with a customized
Prep Plan to help them through each conversation. Because PrepSession helps
at the individual conversation level, it is the tactical, in-the-moment support
that users need to succeed at making the behavioral changes identified in
their Action Plan.
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Instant Replay - Improve by reflecting back on conversations |
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Instant Replay provides users a structured way to reflect back on their interactions
to discover what caused the results and find ways to improve future outcomes.
Instant Replay helps users debrief the conversation to understand how actual results
differed from desired results, how their actions contributed to this, what they
did well and what they want to do differently in the future to achieve better
results. As with PrepSession, Instant Replay provides support at the tactical
conversation level to help make the changes needed to achieve Action Plan
goals.
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E-mail Tips - Get helpful advice right from your inbox |
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E-mail Tips are periodic reminders users receive from Virtual CoachTM that offer
helpful advice for addressing common day-to-day challenges. Email Tips help keep
interpersonal skills and development plans top of mind and remind users about the
valuable resources available within Virtual CoachTM. They are yet another way in
which Virtual CoachTM supports individuals in their daily work situations.
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Activity Reports - Track usage, issues and trends |
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Activity Reports offer HR and OD professionals the ability to track usage of
Virtual CoachTM within the organization. These reports convey usage patterns,
inform HR about emerging issues and trends, indicate specific groups where
challenges are most intense, and show the level of positive impact the application
is having on the organization. Armed
with this data, you can make decisions about how and where to allocate
constrained OD budgets and resources.
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Learning Resources - Learn more about Virtual CoachTM concepts |
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Learning Resources provide clear explanations of key ideas, and listings of
people and places to go to for further help. Virtual CoachTM was developed based on
the concepts pioneered by Lattice Partner thought leaders, including Chris Argyris,
David Kantor and Diana Smith. While understanding these concepts is not necessary
to successfully use Virtual CoachTM to build interpersonal skills, some users may want
to explore these concepts further. Learning Resources provides the access to this
information as well as recommendations for additional resources to consult beyond
what is available within the application.
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Program Resources - Integrate Virtual CoachTM with other programs |
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Program Resources provide a flexible, customized approach for integrating
Virtual CoachTM with the organization's broader training and development
programs. The HR group may choose to include access to training documents or
elearning programs, links to other information sources available in the
organization, or even incorporate program-specific messages for users.
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